Returns Policy
Expert Electrical Returns Information
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Step 1
Fill out the returns form below and please provide as much information as possible, this will help us speed along the process.
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Step 2
A customer service agent will be in touch to organise collection of your product or to give you the details to send your product back to us.
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Step 3
Once collected and delivered to our web warehouse, we can start the process for refund, repair or replacement.
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Step 4
Please read our returns policy below to clear any outstanding queries about your return.
Returns & Refunds FAQs
Change or Cancel Order
You can change or cancel an order prior to it being dispatched from our warehouse. If the order has been dispatched, you can return the goods to us, and we will organize a refund. Your refund will be processed once the item has been inspected to ensure it is intact and in its original packaging.
Your Right To Cancel Your Order
When you make a purchase online, you have a statutory right to cancel your order for any reason within 14 days; you then have 14 days from the date you cancelled the order to return the product to Expert. It is your responsibility to take reasonable care of the goods prior to returning them.
If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 7 days of receipt of the appliance.
Please note:
a) You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned & an inspection being carried out.
b) Hygiene seals on any personal care products such as shavers, hair styling products, etc. must be intact.
c) Tamper seals on technology products such as tablets, laptops & phones must be intact.
d) Customised or personalised goods cannot be refunded or exchanged. You, the customer, are responsible for the due care of the products being returned.
Where to post back your return
All returns should be sent to the address below:
Expert Ireland Web WarehouseCloncollig Industrial Estate,
Tullamore, Co. Offaly
R35V8N5
Refunds
Once the item has been returned to our Head Office and an inspection has taken place, refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within 3-5 working days.
Return of Faulty Goods
If a product is defective in any way, please arrange to return the item by cfilling out the returns form above. We will organise collection of faulty good from you using an independent courier. We will either deliver a new product to you or refund you the cost of the product. Please do not bring faulty items back to any of the Expert stores. In some cases, an inspection of the product by a qualified engineer may be required. A repair or replacement product may be offered. Standard delivery charges will be refunded.
Repair of Faulty Goods
To begin the process of a return please fill out the returns form above
Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond our control. If items are deemed to have been damaged due to misuse or accident, or in cases where your statutory rights or any manufacturer’s warranty do not apply; you may be required to pay labour, assessment, and/or freight charges.
We recommend that you back up data stored on any device prior to sending it back for repair, as the repair or replacement may result in a loss of said data. This includes files stored on hard drives, photos, and music stored on mobile devices. We will not be responsible for any data loss.
Your Right To Cancel Your Order
When you make a purchase online, you have a statutory right to cancel your order for any reason within 14 days; you then have 14 days from the date you cancelled the order to return the product to Expert. It is your responsibility to take reasonable care of the goods prior to returning them.
If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 7 days of receipt of the appliance.
Please note:
a) You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned & an inspection being carried out.
b) Hygiene seals on any personal care products such as shavers, hair styling products, etc. must be intact.
c) Tamper seals on technology products such as tablets, laptops & phones must be intact.
d) Customised or personalised goods cannot be refunded or exchanged. You, the customer, are responsible for the due care of the products being returned.