You can change or cancel an order any time before it's dispatched from our warehouse. If it's already been dispatched, you can return the goods to us and we'll organise a refund instead.

Your refund is processed once the returned item has been inspected to make sure it's intact and in its original packaging.

When you buy online, you have a statutory right to cancel your order for any reason within 14 days of purchase. You then have a further 14 days from the date you cancelled to return the product to us.

It's your responsibility to take reasonable care of the goods before returning them. If the product is unused and comes back to us in its original packaging, you'll receive a full refund — normally issued within 7 days of us receiving the item.

Depending on the situation, a repair or replacement may be offered instead of a refund. Standard delivery charges are refunded as part of this. Items sent for repair are assessed and repaired within a reasonable time frame, though this can vary for reasons outside our control.

If a product is damaged through misuse or accident, or in cases where your statutory rights or a manufacturer's warranty don't apply, you may be asked to cover labour, assessment or freight charges.

Yes — we'd recommend it. A repair or replacement can result in data loss, including files on hard drives, and photos or music stored on mobile devices. We're not responsible for any data lost during this process, so back everything up beforehand.

If you're returning an item because you've changed your mind, you're responsible for the cost of getting it back to us. Fill out the returns form above and our team will confirm the best way to do that, including collection where available.

Every purchase is protected by the Sale of Goods and Supply of Services Act 1980 (as amended) and other applicable consumer legislation, regardless of what any individual returns policy says. See the summary below for what this guarantees.