Click & Collect


Why Use Click & Collect Service?

Shop online from the comfort of your home and have your items ready for collection prior visiting the store.

How Do I Use Click & Collect?

Simply add items to your cart on and from the checkout choose Click & Collect option & the store which you would like to collect from. 

Enter your payment details on our checkout and place your order. You will receive an email confirming your order is being processed. You will receive a second email that your order is 'ready for collection' at which point you can then visit your chosen Expert store & collect your order.

What time do i need to place my order for click & collecy

Orders placed Monday to Friday before 2pm will be available for same day collect. Next business day if ordered at the weekend. 

How do i know which product is available to collect same day?

Click & Collect is only available on selected items online. Selected items will be easily identified online with a Click & Collect logo. 

Where Do I Collect In-Store?

Each store will have a collection point clearly marked with signage. 

What Proof Of ID Do I Need To Bring?

You must bring the order confirmation email which will have your unique order reference number. This can be printed or shown on a smart phone or tablet device. Make sure to bring additional identification i.e. driving licence or passport.

Please visit our store locator for store opening hours.

Remember you only visit the store once you have received the 2nd email confirming your order is 'ready for collection'.

What Happens If I Arrive Before Receiving The 2nd Email Confirming Items Are Ready For Collection?

Unfortunately we may not have your items ready for collection so please wait for the 2nd email confirming that your order is ready.

What Happens If My Ordered Item(S) Is Not Available?

On the rare occasion that an item is not available we will contact you to discuss your order.

Can I Cancel My Click & Collect Order?

If you contact 1850 760 760 or we will be able to cancel the order for you. Providing that it has not already been processed.